Shipping times vary depending on location. Dispatch and handling times may take up to 2 business days for online orders where all items are in stock. Should a product become out of stock, we will notify you by phone or email within 2 business days.
We ship Australia wide. Our prices on this website are in AUD. The freight charges on the website are for Australian buyers only.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn that an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Freight Charges
Freight charges are non refundable. Our delivery charges are linked directly to our freight carrier for an immediate quote. Simply add the item/s to your shopping cart, view the cart and then enter your details into the shipping calculator to get your shipping cost.
Buyers in some Western Australia locations, rural area’s and Northern Territory exceed normal freight charges within this website, or our nominated courier does not service the area. We encourage customers in these areas to contact us and request a quote. We can then create a custom order for you.
Free Shipping
When an item is available for free shipping, free shipping is available solely for that particular item stated and no others.
Contact
Where you have a query or issue relating to your order, please immediately contact us using [email protected]. Please have your invoice number on hand, along with the specifics of your order.